This is a scripted prototype, not the real agent. It matches a handful of phrasings so you can
try the workflow without an API key. The production version calls Claude through the Claude Agent SDK
and understands any phrasing. All data below is fictional.
Scenario: this is Flowlane's shared support@ inbox. Paste in an email (or just
describe one) and Sift classifies it, routes it to the right queue, and drafts a reply -- it never
sends anything itself, replies just wait in the queue for a human to send.